Frequently Asked Questions
General Queries - Wedding Website Packages
What's included in my wedding website package?
How much does a Flash Wedding Website with WedMeDo.com cost?
What happens once I pay for my wedding website?
Can I have my wedding website on a CD or DVD when my subscription period is over?
How much notice should I give you if I would like to renew my wedding website for another year?
I have my own domain name I would like to use. Can I do this?
Do you offer any customizations other than those available through the Design Studio?
I have paid for my wedding website but it's status is still hideing "Trial" or "Expired".
I have sent you our preferred . com or .info wedding website addresses. Our domain name is still showing "Not purchased" in the Control Panel.
Is there any way I can improve my photo quality?
What music file types can I upload to my wedding website and is it possible to use music off a music CD I own?
Can I create my own background image including specific text and upload it as a background to one of my web pages?
Design changes to my wedding website aren't updating?
How do I add photos to my photo galleries and wedding party pages?
One of my photos is taking up a large portion of the screen and I can't delete it - can you help?
General Queries - Wedding Website Packages
Please see details on our wedding website packages page.
We charge just $59 for a 1 year wedding website package. This includes the . com or .info domain name, one year's hosting, free technical support and 24/7 access to your design studio to make design changes 365 days a year. We offer renewals for a further year for just $49.
We will update your wedding website status to "paid". This usually takes approximately 24hrs. You will receive a mail requesting you send us your top 2 . com or .info domain name choices. Please do so at your earliest convenience so that we can secure your domain name. Please also ensure that mails from WedMeDo.com are not being caught by your junk mail filters. Please note, it usually takes up to 48hrs for your domain name to work with your wedding website.
We offer a wedding website DVD for $69. The DVD can be played in a regular DVD player.
Please give us at least 2 weeks notice. The domain name for your wedding website is purchased for exactly 1 year. If you renew your site before the domain name expires we purchase the domain name for another year.
If however you don't renew your wedding website with us on a timely basis, your domain name will be allowed to expire. If it does expire it goes into a lengthy redemption period. During this redemption period we can still redeem your domain name but it is very costly to do so - approx $50. This is a charge levied on us. Additionally, to submit a redemption is very time-consuming for us and we don't charge for this. For this reason we require a minimum of 2-weeks advance notice if you would like to renew your wedding website.
But don't worry - we will send you a reminder 4 weeks before your wedding website is due to expire.
Yes you can. Simply change the name servers for your domain name to point to our name servers and let us know the domain name you would like to use. Our name servers are:
We will set everything up on our side pending the repointing of your domain name to our name servers. Most domain name vendors offer the facility to repoint your domain name to a different name server - you retain full control of your domain name and can switch the name servers back to your name servers whenever you like.
Please note that we don't permit masked domain forwarding. You may use a permanent redirect, but the web address for your wedding website in the address bar will be the permanent redirect address and not your . com or .info web address (even if the user typed it in to get to your wedding website). For this reason we recommend the name server approach described above.
Our company policy is to not perform customizations other than those available to you through the Design Studio. The reason for this is that web design and programming skills are costly and we would have to increase our prices significantly to cover our costs if we were to change our policy.
We do on a case-by-case basis agree to carry out minor customizations but this is entirely at our discretion and any customizations made may be subject to an additional charge. This would always be agreed with you prior to doing the customization.
We are still processing your order - please give us 24hrs to update the status of your wedding website. If for some reason the status has not been updated after 24hrs, please drop us a mail.
We are still processing your domain names - please give us 24hrs from receipt of your domain name choices to update your records. If for some reason the status has not been updated after 24hrs, please drop us a mail.
Wedding Website Design Tips
There are 3 ways you can resize photos when uploading them to the Design Studio to ensure best photo quality.
The easiest way to do this is to upload any size and dimension of photo and let our Design Studio auto-crop the photo for you. This approach should be used only if you have standard size photos taken by an SLR camera or digital camera (which capture images in standard sizes).
Another way to resize photos is to un-check the autocrop box in the upload panel of the Design Studio and manually crop the photo using our zoom/cropping tool. This tool prompts you to choose the area of the photo that you want to keep before saving the uploaded photo to your wedding website (if the auto-crop box is un-checked). This gives good results.
The BEST way to resize photos is without doubt to do it yourself before you upload them, using a good graphics package like PhotoShop or photo editor. The photo sizes to fit our contemporary wedding website template are:
CONTEMPORARY WEDDING WEBSITE TEMPLATE
Homepage photo 1 - 330x250
Homepage main photo - 800x600
Welcome page photo 1 - 271x203
Welcome page photo 2 - 271x203
Welcome page photo 3 - 271x203
Wedding Details page - 370x493
RSVP page - 370x493
Guestbook page - 370x493
Our Story page - 370x493
Photo Gallery page - 399x532
Wedding Party page 1 - 170x227
Wedding Party page 2 - 170x227
About the Bride page - 370x493
About the Grrom page - 370x493
Our Design Studio accepts mp3 music files - this is the most commonly used format on the web. Please note that protected content downloaded from iTunes will not work in our wedding websites. Please note, you cannot simply change the name of the file extenstion to .mp3 - it has to be a genuine mp3 file. Also, mp3 conversion software may not produce a file that works successfully with our site. You can upload up to 3 songs.
It is possible to "rip" music from music CDS's in the mp3 format. You can use iTunes to easily do this. If you don't already have iTunes, you can download it from Apple at this link.
Once you've downloaded and installed iTunes, you can check that it's confirgured to "rip" in mp3 format by clicking Edit in the iTunes menu bar / Preferences / Imort Settings on the General tab / select Import Using mp3 encoder / ok to exit. Once configured, simply insert your music CD and follow the on-screen instructions presented by iTunes. Note that iTunes saves ripped music files to your personal folder/Music/iTunes.
Remember to ensure you have complied with Copyright Laws.
Yes, this is a very popular way to add even more customisation to your wedding website. Please make sure that your background image has the same dimensions as the background - 800 (w) x 648 (h). Some of our customers have been very creative in this regard, working around the standard features of their wedding website.
Don't worry, your changes have taken effect - your browser just isn't hideing them to you. This is easily fixed. The internet is notorious for caching webpages. Caching happens when a copy of the webpage is saved for various reasons. Internet service providers prefer to hide you a cached page because it saves them bandwidth. Web browsers also perform a degree of caching to ensure webpages load quicker. Additionally, home routers and servers cache pages as well.
We have done everything possible to eliminate the problem of caching but every now and then someone does exeprience a refresh issue when using our Design Studio. It is pretty straight forward to fix.
If you are using internet explorer, you must set your browser to refresh the page every time you visit the page. To do this, on your Internet Explorer menu select Tools / Internet Options / Settings (under Browsing History) / Every time I visit the webpage. Let us know if you still have difficulties but this always fixes the problem.
If you are using Firefox, you have to clear your browsing history. To do this, on your Safari menu select Tools / Clear Private Data / Clear Private Data Now.
If you are using Safari or any other internet browser and are experiencing problems with our Design Studio, we recommend you use either Internet Explorer (our 1st choice) or Firefox.
Click on the little arrow next to 'photo gallery' or 'wedding party' and you will see the appropriate pages appear. Click on the page you want to add photos to (e.g. ourmemories1). Then with the 'photo' tab selected at the bottom, click on upload photo. The uploader will automatically place the photo in the right place.
Yes, we are here to help. This happens to 1 in every 100 customers and we believe is caused by a refresh of the Design Studio at an awkward moment e.g. when the Design Studio is still uploading the photo. Please drop us a mail and we will be happy to manually delete the photo for you.